Why us?

We're experienced property managers and homeowners. We know that taking a DIY approach to property management is not easy. We can help.

You get an urgent call from a tenant while you're at work. You manage to make out "water" from the words that gush out from the telephone, but you can't understand much of the rest. 

You'll call a plumber. But who? Has the tenant called a plumber? Why hasn't the tenant called a plumber? Is the water still on? Why isn't the water off? Where is the water meter? How do you open the cover on the water meter? Do you need a key, a coin, a crowbar? How bad is it? 

You'll need to remove the water and get the house dry before the damage expands. Has the tenant started doing this? Why hasn't the tenant done anything.

You haven't received the rent this week. That's strange - you call the tenant. The tenant isn't happy, because you forgot to reply to that request for reimbursement for the replacement microwave the tenant purchased. 

That microwave was only left there because it wasn't worth anything to you. It was a favour for the tenant. "Why did I leave it? I didn't even list it on the tenancy agreement," you tell yourself. You tell the tenant that you don't want to pay for a new microwave. 

Now the tenant is complaining not only that you haven't been responsive to requests, but that you didn't draft the tenancy agreement properly and that you didn't even clean the microwave properly it before the tenant moved in. Or the oven...

And so starts a cascade of issues, some previously considered negligible. Not any more.

Check out the following examples - do you know the answers?

1. While planning renovations, you obtain the approved plans from Council and discover that the fourth bedroom you advertised is labelled a study. Are you in trouble?

2. The curtains have become mouldy. The tenant says this proves the home is unhealthy and wants compensation as well as new curtains. What should you do?

3. You are currently renting out your previous family home and your friends next door have complained a number of times about the tenants being noisy. The tenants are on a fixed-term tenancy agreement for another nine months. How do you approach this situation?

Contact us now for a confidential talk about managing your property through us. One of our property managers will be in touch to discuss how we can help.